The safety of our resort guests and colleagues is critically important to us, and as such, we are continuously heeding the guidance offered by the CDC (Centers for Disease Control and Prevention), WHO (World Health Organization), and state and local public health authorities as it relates to COVID-19 (coronavirus).

Here are some of the steps we are taking to keep our guests and employees safe.

Precautions for our Outlets and Amenities.

If you are experiencing symptoms of COVID-19, we request you alter your reservations to support the safety and well-being of our guests and associates.

If you have any further questions, please contact us at (866) 310-8115 or at osthoff@osthoff.com.

 

COVID-19 PROTOCOL

Public Areas

• Restrooms refreshed regularly

• Hard surfaces, faucets, door handles, handrails, elevator pads wiped regularly with sanitizing cleaner

• Practice social distancing

• Gloves properly discarded and replaced before moving from one area to another

• Hand sanitizer available throughout the resort

• Employees who are sick are required to stay home until they are feeling well and fever-free for 24 hours

• Floor-standing hand sanitizer stations are supplied on every floor for each elevator

• Sanitization station set up in pool room and arcade for public use

Guest Rooms

• Daily, no-touch delivery of towels outside guest room doors

• Laundry requests – now available on the new Osthoff Resort App!

• All surfaces cleaned with a sanitizing cleaner

• No entry stayover service provided

• Employees who are sick are required to stay home until they are feeling well and fever-freefor 24 hours

 

Staff Areas

• Installed clear physical barriers between staff and guests

• Utilizing limited touch options for checking in

• Sanitizing the stations

• Encouraging staff to wash hands often, for at least 20 seconds

• Employees who are sick are required to stay home until they are feeling well and fever-free for 24 hours

Upon your arrival at The Osthoff Resort, please help us maintain safe
social distance by following these check-in procedures:

• Only one person from your group may check in. All other guests must stay in vehicle
• Do not unload your vehicle until after you have received notification that your room is ready
• Bell service is available
• Walk through the lobby area without lingering

Download The Osthoff Resort App to take advantage of
mobile check-in and check-out, and to use your cell phone as a digital key!
To download the app, go to your app store or scan the Android or Apple QR code here:

 

 

The Osthoff Food and Beverage Team are committed to ensuring guest and employee safety,
by following all local and state safety guidelines.

Our Commitment to You
• All indoor and outdoor seating options will comply with the appropriate social distancing guidelines
• Hand sanitizer will be available upon entry and exit
• Common areas will be frequently cleaned and sanitized
• All tables will be sanitized after each use

Your Commitment to Us
• If you have underlying health conditions or are concerned about contracting COVID-19, please feel free to use our contactless take-out options
• While waiting and dining, please respect, follow, and comply with the appropriate social distancing guidelines

Contactless Take-Out Options
Room Service

Menu

• Place order by dialing 1146 on the in-room phone
• Payment to Guest Room or via credit card over the phone

Commitment to our Guests

The safety of our guests is our top priority. We are committed to providing experiences and services that meet the highest sanitation and hygiene standards in the spa industry. To enjoy your experience fully, we ask that guests be aware of the following standards and requests to allow us to ensure your safety and comfort, as well as that of other guests and spa associates alike.

Our facilities are open, but we are limiting the number of guests in our communal areas to six at a time.

Our Commitment to You:

  • Meeting or exceeding all state, local and regulatory guidelines relating to sanitation and hygiene
  • Prohibiting employees who have a fever or are sick from engaging with guests or guest areas
  • Training employees on sanitation and hygiene standards
  • Washing hands for a minimum of 20 seconds at the start and end of a treatment/service
  • Allowing guests to forgo accessing communal spaces if requested
  • Providing full refunds to guests unable to make their appointment due to illness, with advance notice
  • Fully sanitizing all treatment spaces between each service
  • Always providing clean sanitized linens, towels, robes, sandals, etc. for each service

As a Spa Guest: You are Requested To:

  • Refrain from visiting the spa if you have a fever or communicable illness
  • Refrain from visiting the spa if you are under an isolation or quarantine order/directive
  • Respect the spa’s sanitation and hygiene standards and processes posted within the spa
  • Wash hands for a minimum of 20 seconds prior to beginning each treatment/service
  • Share special sanitation or hygiene requests prior to arriving at the spa
  • Avoid touching eyes, nose and mouth