Careers

Nestled on the shores of pristine Elkhart Lake, Aspira Spa at The Osthoff Resort is a place where our guests retreat to for harmony, where the body, mind and spirit will be infused with great peace and new energy, where we take care of the “whole” guest to enhance their lifestyle. Positions include competitive earning potential, exceptional discounts throughout the Resort, monthly Wellness treatment, continued education, a working environment that includes a Relaxation Sanctuary, Spa Cafe, indoor/outdoor whirlpool, sauna and so much more.

Massage Therapist 

The Massage Therapist administers professional massage and body treatments to our guests.  You must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings.  You must possess excellent communication skills and be able to learn the products and services necessary to effectively provide wellness solutions to meet the needs of our guests.  Must hold and maintain a current Wisconsin license.

Salary: $800 - $1,600 a week

Licensed Nail Technician

The Nail Technician performs professional nail, hand, and foot treatments. They must possess a thorough knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a neat application of polish. They must possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific nail service offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guests.

Job Status: Part-time with potential for Full-time

Salary: $400 - $800 a week

Cosmetologist

The Cosmetologist performs professional hair services such as cuts, styles, chemical services and therapeutic hair and scalp treatments. They must possess and maintain knowledge of current hairstyles and trends. Cosmetologists perform professional nail, hand, and foot treatments. They must possess a thorough knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a neat application of polish.  Makeup Artistry can also fall within this job description.  They must possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific hair, scalp, and nail service offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guests.

Job Status: Full- or Part-time

Salary: Hourly plus commission based on experience, plus gratuities.

Line Cook

Our Line Cooks are responsible for setting up cooking lines, stocking and organizing workstations, preparing food items based on recipes, portion controls, and standard presentations; restocking food items as needed throughout the shifts, and maintaining a smooth flow of service during high-volume service hours. Qualified candidates must have two years of prior line experience working in a fine dining establishment.

A culinary degree and ServSafe certification are preferred, but not required. Strong communication and organizational skills are also strongly desired. Successful candidates should have experience setting up cooking lines, stocking, and organizing workstations, as well as a flexible schedule with daytime, evening, weekend, and holiday availability.

Job Type: Full-time

Pay: $16.00 - $23.00 per hour

Dishwasher/Steward

The Osthoff Resort is hiring to fill the position of Steward/Dishwasher. Our Stewards are responsible for the maintenance, cleanliness, and sanitation of all dishes, pans, utensils, etc., as well as the entire work area according to resort, local, and state standards during high-volume service hours. Stewards also assist the culinary staff with prep work and plating on occasion.

A Candidate for this position must be able to:

• Lift/carry and push/pull up to 40 pounds
• Be on his/her feet for up to 8 hours each day
• Bend, walk, reach, and kneel as necessary to perform the job duties
• Multi-task
• Work well in a team environment, as well as independently within a fast-paced environment.

This position requires availability on weekdays and weekends.

Job Types: Full-time, Part-time

Server / Bartender

Duties and Responsibilities.

• Promptly greet guests
• Promote the Osthoff Resorts service principle by example; respond to/resolve Guest inquiries, complaints or concerns in a courteous, timely and efficient manner.  Make sure to inform Restaurant Manager/Supervisor/Team Leader of problems.
• Complete Steps of Service for Servers
• Maintains service presentation, sanitation, and organization of work area
  • Set tables according to standards, during, and after service; remove trays of dirty dishes, silverware and glassware to kitchen for cleaning when needed.
• Staying updated on current menu choices, features and menu deviations, 86’ed items.
• Properly preform wine service.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Assist in the checklists at the beginning/end of each shift with the team
  • Including polishing, cleaning, prepping
  • Restocking and replenishment of inventory and supplies.
• Complete proper end of day reports
  • Sales Reports, Financial Reports, Tip Reports
• Assist host/busser as needed
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• All other duties as assigned

Qualifications

• Least 18 years of age
• Strong customer/ guest service skills
• Be 18 years of age with Bartending License/Liquor License
• Be able to communicate and understand the predominant language(s) of our Guests.
• Have working knowledge of beer, wine and liquor and common drink recipes.
• Possess basic math skills and the ability to handle money and operate the POS
• Be able to work in a standing position for long periods of time.
• Must possess a positive attitude as a contributor to a diverse work environment
• Ability to exhibit a cheerful demeanor toward others.
• Ability to take care of the customers’ needs while following company procedures.
• Be able to work in a fast-paced environment, with self-motivation.
• Must be able to have a positive attitude with the willingness to go above and beyond what is expected.  Possess great time management skills, with the ability to think on the spot.
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and Organization
• Ability to learn quickly and accurately.

Job Type: Seasonal with the possibility of being a permanent position.

Maintenance Manager

Job Purpose
To keep The Osthoff Resort current on all industry trends regarding electronic and digital media as it pertains to the property. Focus will also be on keeping property signage and internal and external Guest communications in a manner that supports the AAA Four Diamond brand expectation.

Duties and Responsibilities

• Responsible for Directing and assisting the Building maintenance team to perform as needed repairs in units and common areas of the resort
• Responsible for swimming pool and Spa maintenance
• Responsible for swimming pool and Spa chemical testing monitoring per state mandated guidelines
• Direct maintenance tech to perform PM maintenance on equipment as needed
• Perform daily water system testing and monitoring
• Work with maintenance techs to familiarize them with the equipment rooms and process to perform work
• Assist grounds crew when needed
• Order parts and supplies for the maintenance team as needed
• Perform Fire system inspection and testing as needed
• HVAC system maintenance and monitoring using Honeywell programing
• Perform minor plumbing and electrical as needed adhering to regulations and guidelines
• Document work completion and parts used in work management system
• Using the computer system to verify room occupancy prior to performing maintenance work
• Work with outside contractors to perform needed inspections and repairs as needed
• Control and monitoring of the Maintenance department budget
• All other duties as assigned by department Director and/or Executive Team members

Qualifications

• Education: High School Diploma
• Strong customer/ guest service skills
• Must be able to perform general maintenance activities in units and public areas
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and Organization
• HVAC training or certification or experience troubleshooting and repairing HVAC equipment
• Must have or obtain after 1 year of employment the state required CPO Certificate for swimming pool operations
• Qualified candidates must have strong organizational skills. They must possess the ability to multitask while maintaining a positive and motivated personality. Due to the nature of this position the candidate may be required to work varying hours including some evenings, weekends, and holidays
• Ability to learn quickly and accurately.

Working Conditions
Working conditions vary based on business needs. Work may entail both indoor and outdoor activities, nights, weekends, and holidays, as necessary. Environment can be fast paced, and Associate will need to be able to manage multiple projects at one time and see them from start to finish. Associate will also be expected to help other Osthoff Associates on various projects and initiatives.

Certificates, Licenses and or Registrations
Current Driver’s License
Certified Pool and Spa Operator certificate

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, peripheral vision and ability to adjust focus

Language Skills
Excellent verbal and written communication skills are required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Job Type: Full-time

Salary: $48,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Maintenance Technician I – 2^nd Shift and Weekends

Job Purpose

The Osthoff Resort is seeking a full-time, experienced Maintenance Technician I to join our Maintenance Department. The Maintenance Technician will be responsible for maintenance of guest rooms and building areas, painting, and repair of the equipment used in daily operations of the Resort.

Duties and Responsibilities

• Responsible for Building maintenance in units and common areas of the resort
• Responsible for swimming pool and Spa maintenance
• Responsible for swimming pool and Spa chemical testing and monitoring per state mandated guidelines
• Perform PM maintenance on equipment as needed
• Perform daily water system testing and monitoring
• Assist grounds crew when needed
• Perform carpet cleaning and carpet equipment maintenance
• Perform Fire system inspection and testing as needed
• HVAC system maintenance and monitoring using Honeywell programing
• Perform minor plumbing and electrical as needed adhering to regulations and guidelines
• Document work completion and parts used in work management system
• Using the computer system to verify room occupancy prior to performing maintenance work
• Report the need for spare parts or attic stock inventory

• All other duties as assigned by department Director and/or Executive Team members
• Education: High School Diploma
• Strong customer/ guest service skills
• Must be able to perform general maintenance activities in units and public areas
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and Organization
• HVAC training or certification or experience troubleshooting and repairing HVAC equipment
• Must have or obtain after 1 year of employment the state required CPO Certificate for swimming pool operations
• Qualified candidates must have strong organizational skills. They must possess the ability to multitask while maintaining a positive and motivated personality. Due to the nature of this position the candidate may be required to work varying hours including some evenings, weekends, and holidays
• Ability to learn quickly and accurately.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour plus $1.00 Shift Premium

Housekeeper

Job purpose is to clean guest rooms.  Room attendants provide stayover service to in house guests and provide checkout service for incoming guests.  Room attendants also clean up behind house areas they worked in during the day.

Duties and Responsibilities:

• Provide stayover service based on what type each guest is assigned
• Per the Housekeeping Training manual; provide checkout service; cleaning the room to ready it for the next guest
• Note anything broken or missing from the unit
• Note anything not able to clean with the products they have available
• Secure lost and found items left by the guest
• Deep clean guest rooms
• Report any equipment not working
• Clean up your cart and closet at the end of your shift
• Returning all items to their proper places
• Assisting coworkers as needed

Qualifications include:

• High School Diploma preferred
• Strong customer/ guest service skills
• Must be able to work independently
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and the organization
• Ability to learn quickly and accurately

Seasonal with possibility of being a permanent position

Social Media and Content Coordinator

Responsibilities

Public Relations 

• Develop and implement the resort’s public relations plan.
• Develop and maintain distribution lists, including editors and freelance writers for publications relating to the above.
• Write and distribute press releases.
• Work with Elkhart Lake Tourism, WI Department of Tourism and Geiger Associates on travel writer familiarization tours. Develop relationships with all travel writers and continue to work with each of them independently.
• Qualify all travel writer site visit inquiries and arrange visits.
• Fulfill all media requests.
• Oversee our hired public relations company.

Social Media –

• Develop and implement the resort’s social media marketing plan.
• Create and maintain new marketing campaigns and brand promotions.
• Create and maintain all published content including written, images and video on all social media platforms.
• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification.
• Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
• Create editorial calendars and syndication schedules
• Collaborate with other departments to manage reputation, identify key players and coordinate actions

Content Specialist Responsibilities:

• Researching content and consumer trends to ensure that content is relevant and appealing.
• Developing content strategies to effectively reach the desired target audience and marketing goals.
• Creating content for a variety of platforms including blogs, websites, and social media.
• Managing content calendars and ensuring that the content remains consistent across all platforms.
• Tracking consumer and content analytics and generating reports and presentations.
• Keeping up to date with content trends, consumer preferences, and advancements in technology.
• And all other duties as assigned.

Qualifications

• Education: Minimum Associates degree in Business, Marketing, Communications, Advertising, Public Relations, Digital Marketing or 3 years successful practical experience or a combination of experience and training.

• Must possess a positive attitude as a contributor to a diverse work environment.

• Must have flexibility in time to meet the business needs of the department and Organization

• Qualified candidates must have strong organizational and interpersonal skills, possess the ability to multi-task while maintaining a positive and motivated personality. Due to the nature of this position, the candidate may be required to work varying hours including some evenings, weekends, and holidays.

Experience:

• Marketing: 3 years (Preferred)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability