Careers

Accounting Manager

The accounting manager’s goal is to fulfill revenue objectives and adhere to accounting and reporting policies. This includes reviewing and analyzing finances, ensuring compliance with regulations and refining reporting documentation. This is all performed while verifying the integrity and accuracy of financial operations, safeguarding organizational assets and developing efficient business processes to record revenue. The accounting manager is also responsible for overseeing contracts, as it relates to financial reporting, leading strategic planning for accounting policies and maintaining internal controls over financial transactions.

Duties and Responsibilities:

• Managing the general accounting function
• Develops accounting organizational strategies by contributing accounting and financial information, analysis, and recommendations to strategic thinking and direction; establishing functional objectives in line with organizational objectives
• Oversees the completion of ledger accounts and financial statements
• Evaluates and makes appropriate improvements to internal accounting processes ensuring that practices are in line with the overall goals of the organization
• Provides financial projections by coordinating budget/forecast preparation, collecting, analyzing, and consolidating financial information; advising departments on the collection and analysis of data
• Relies on extensive experience and judgment to plan and accomplish goals
• Leads and directs the work of others
• Maintains sufficient funds by forecasting cash requirements and obligations
• Minimizes legally required taxes by studying regulations, presenting tax strategies to management; filing returns
• Accomplishes department and organization mission by completing related results as needed

Qualifications:

• Proficiency in Microsoft Word, Access, Excel
• Working knowledge of Accounting, Payroll software and systems, Great Plans preferred
• Knowledgeable with regards to contracts
• Strong written and verbal communication skills
• Prior Profit or non-profit experience is preferred
• Prior experience preparing information for audits
• Strong organization skills, flexibility, and the ability to set priorities
• Ability to prioritize and juggle concurrent demands
• Work accurately with close attention to detail
• Maintain confidentiality of sensitive information

Minimum Education, Training, and Experience:

• Bachelor’s Degree in Accounting or related discipline required
• Designation of CPA preferred
• At least 4+ years of experience in the field of Accounting

Accounts Receivable Associate

This position is responsible for recording payments to customers’ accounts and maintaining accounts receivable records by billing and collecting all group and owner receivables.  In addition, this position researches and processes customer invoice payments, charge backs, returns, bad checks, disputes and reconciliations.

Excellent written and oral communication skills are required, as this position corresponds with condominium owners, vendors, and employees, as it relates to resolution of accounts, procedures and services.

Job Requirements:

• Minimum of 1-2 years of accounts receivable or collections experience
• A clear understanding of basic accounting concepts
• Well-organized, detail-oriented and adept at multi-tasking
• Excellent customer service, word processing, alpha and numeric data entry skills
• Intermediate level computer experience, including skills in Microsoft Word and Excel

Nestled on the shores of pristine Elkhart Lake, Aspira Spa at The Osthoff Resort is a place where our guests retreat to for harmony, where the body, mind and spirit will be infused with great peace and new energy, where we take care of the “whole” guest to enhance their lifestyle. Positions include competitive earning potential, exceptional discounts throughout the Resort, monthly Wellness treatment, continued education, a working environment that includes a Relaxation Sanctuary, Spa Cafe, indoor/outdoor whirlpool, sauna and so much more.

Massage Therapist - Part Time

Skills & Requirements:

• Must hold a WI Massage Practitioner license
• Minimum 3 years experience providing a multitude of modalities in Massage Therapy
• Must have excellent time management
• Must have great communication ability to talk with guests and recommend home care products, insure guests have been told about all of Aspira Spa offerings and amenities
• Must have excellent listening ability to be able to hear and understand each guests needs
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Cleaning assigned work areas, assist with laundry and always looking out to pick up and/or clean anything you see that you would not want the guest to see
• Professional, polished appearance
• Always striving to learn more by continuing to educate yourself
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Salary: Hourly, plus commission, based on experience, plus gratuities

Esthetician - Part Time   

Skills & Requirements:

• Must hold a WI Esthetician or Cosmetologist license
• Minimum 3 years experience providing skincare treatments for all skin types, facial waxing,   and makeup.  Preferred but not required (Dermaplane, Body Treatments, Lash & Brow treatments)
• Must have excellent time management
• Must have great communication ability to talk with guests and recommend home care products, insure guests have been told about all of Aspira Spa offerings and amenities
• Must have excellent listening ability to be able to hear and understand each guests needs
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Cleaning assigned work areas, assist with laundry and always looking out to pick up and/or clean anything you see that you would not want the guest to see.
• Professional and Fashionable appearance
• Always striving to learn more by continuing to educate yourself
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Salary: Hourly, plus commission, based on experience, plus gratuities.

Licensed Nail Technician

Skills & Requirements:

• Must hold a WI Nail Technician license
• Previous experience preferred, but will train the right candidate
• Must have great communication ability to talk with guests and recommend home care products, ensure guests have been informed about all of Aspira Spa offerings and amenities
• Must have excellent listening ability to be able to hear and understand each guests needs
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Cleaning assigned work areas and always looking out to pick up and/or clean anything you see that you would not want the guest to see
• Professional appearance
• Always striving to learn more by continuing to educate yourself
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Job Status: Part-time with potential for Full-time

Salary: Hourly plus commission based on experience, plus gratuities.

Licensed Hair Designer 

Skills & Requirements:

• Must hold a WI Cosmetologist license
• Minimum 3 years experience providing haircuts for long and short length hair, color that includes highlight, lowlights and balayage
• Must have excellent time management
• Must have great communication ability to talk with guests and recommend home care products, insure guests have been told about all of Aspira Spa offerings and amenities
• Must have excellent listening ability to be able to hear and understand each guests needs
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Cleaning assigned work areas, assist with laundry and always looking out to pick up and/or clean anything you see that you would not want the guest to see
• Professional and Fashionable appearance
• Always striving to learn more by continuing to educate yourself
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Job Status: Full- or Part-time

Salary: Hourly plus commission based on experience, plus gratuities.

Guest Service Specialist - Part Time

Skills & Requirements:

• Must be empathetic & Caring.  You never know why a guest needs our services
• Willingness to always go Above & Beyond
• Always Smiling and Welcoming
• Must have great Communication ability to talk with guests, make suggestions, insure guests have been told about all of Aspira Spa offerings and amenities
• Must have excellent Listening ability to be able to hear, understand and anticipate each guests needs
• Must be Detail Oriented to make sure appointments are accurate and be able to “make things happen” in a fast paced environment
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Willingness to clean, help with laundry and always looking out to pick up and/or clean anything you see that you would not want the guest to see
• Professional appearance
• Willingness to become highly knowledgeable of all offerings at the Aspira Spa
• Willingness to fully understand all amenities offered throughout the Osthoff Resort
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Salary: Hourly plus retail commission

Concierge 

Skills & Requirements:

• Must have an exceptional eye for detail and desire to go above and beyond for our guests and team and love to smile
• Must have the ability to make things happen by providing the ultimate Spa Experience from the moment you greet the guests, assist with lockers, show guests all amenities and all that allows for a seamless experience
• Must have excellent communication ability to be able to hear and understand guests and teams needs
• Previous housekeeping experience preferred but not required
• Ability to stand during entire shift when not on a scheduled break
• Must be able to lift, carry, push and pull objects and laundry throughout your shift
• Thoroughly clean spa areas according to protocols and standards
• Re-stock all supplies that include but are not limited to, guest supplies, cleaning supplies, water amenities supplies, locker room supplies, spa common area supplies, etc…
• Replenish all guest amenities throughout the spa area’s
• Keep all public areas throughout spa clean and free of fingerprints
• Report maintenance repairs needed immediately to Spa Manager

Job Status:  Part-time that includes nights, weekends and holidays

Salary:  Hourly plus incentive

Banquet Server

As a Banquet Server, you will deliver a high level of banquet service according to standards of management and AAA Four Diamond standards. Banquet Servers will execute a high caliber of service to clients before, during, and after banquet functions, including preparing and set up of functions, service and bussing of functions, and proper cleaning, sanitation, and return of all equipment after functions are completed. Qualified candidates must have customer service experience and the ability to demonstrate initiative and maintain a professional demeanor.  Banquet service and/or serving experience is recommended.

This position requires the associate to be on his/her feet for up to 8 hours each day.  Additionally, the candidate must stand, walk, bend, reach forward and over the shoulder, kneel, and lift up to 50 pounds and push 100+ pounds.  The ideal candidate should be able to multi-task and work with others, as well as independently, within a fast-paced environment.  Weekday, evening and weekend availability is required.

Banquet Manager

The Osthoff Resort is seeking an experienced, detail-orientated individual to join our team as Banquet Manager. Responsible for the daily operations of the 30,000+ sq. feet of event space. This position encompasses food, beverage, and service management. This position will ensure efficiency in the operations of all areas, as well as maintaining high standards in production, productivity, and customer service to the level of Triple A, 4 diamond requirements.

The Banquet Manager is responsible for selecting, scheduling, training, and managing staff for the efficient operation of banquets; monitoring and controlling the outlet budget and its components (labor costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service; assisting staff on the day to day operations of the banquets and the servicing of our guests; and responding to customer trends, needs, issues, comments and problems by establishing a floor presence with groups to ensure a quality experience and to enhance the dining experience of our guests.

To be considered for this position, the candidate must have four years of hospitality experience, two years of proven managerial skills and experience in a banquets, with the service of food and various alcoholic beverages. Candidates must be organized, detail-orientated, effective in providing exceptional customer service, and must be proficient in Microsoft applications (Excel/Word/Outlook) and POS systems. Qualified candidates must be able to lift and/or move up to 50 pounds, be able to obtain a license to serve alcohol, and be able to work a flexible schedule year-round, including daytime, evening, and weekend hours.

The Banquets Manager position is a Full-Time position which includes eligibility for our complete benefit package, as well as resort-wide discounts.

Restaurant Server - Part Time

The Restaurant Server is responsible for ensuring guest satisfaction and providing our guests with an exceptional dining experience.  Qualified applicants will have previous experience working in a fine dining atmosphere, have excellent communication skills, and be able to demonstrate above average guest service etiquette.  This is a part-time position working primarily evening and weekend hours.  Ideal candidates must be at least 18 years of age, and have year-round day, night, and weekend availability.

Line Cook - Part Time

Our Line Cooks are responsible for setting up cooking lines, stocking and organizing workstations, preparing food items based on recipes, portion controls, and standard presentations; restocking food items as needed throughout the shifts, and maintaining a smooth flow of service during high-volume service hours. Qualified candidates must have two years of prior line experience working in a fine dining establishment.

A culinary degree and ServSafe certification are preferred, but not required. Strong communication and organizational skills are also strongly desired. Successful candidates should have experience setting up cooking lines, stocking, and organizing workstations, as well as a flexible schedule with daytime, evening, weekend, and holiday availability.

Busser

The Busser is responsible for maintaining the dining area; clearing and resetting tables and taking dishes to the kitchen area. The restaurant Busser stocks bus stations, cleans glassware, and refills drinks. This person must have good communication skills as well as the ability to stand and walk for a period of up to 8 hours, as well as the ability to push, pull, and lift up to 50 pounds.

Front Desk Associate

The Front Desk Associate is responsible for providing AAA Four-Diamond guest service. Responsibilities include checking guests in and out, making resort reservations, cash handling, and answering phones. The ideal candidate should have a high degree of professionalism, strong customer service skills as well as a flexible schedule with daytime, evening, and weekend availability. Previous Front Desk Service experience is ideal, but not required. The position requires the ability to stand, walk, and sit for a period of up to eight hours in addition to occasional reaching, climbing, squatting, kneeling, bending, and lifting up to 50 pounds.

Front Desk Supervisor

The Front Desk Supervisor will attend to guest needs whether on the phone or in person while greeting and welcoming guests as they pass through the lobby and make sure that Front Desk Associates do the same.

• Will provide prompt friendly and courteous service in all aspects of the job
• Will be on stage when we are at the front desk or visible to our guest and will act accordingly
• Will respond to guest’s inquiries, concerns or complaints in a courteous, timely and efficient manner
• Will remain calm and professional in stressful situations
• Will review and have a complete understanding of special packages, activities, and events
• Will have knowledge of special activities in the surrounding area
• Will be trained on “telephone” responsibilities
• Will be trained on “reservation” responsibilities
• Will be trained on “check-in and check-out” responsibilities
• Will be trained on “concierge” responsibilities
• Will attend mandatory front office meetings as scheduled
• Responsible for taking deposits for advance reservations to the standards set
• Responsible for completing daily checklist to the standards set
• Responsible for cash handling procedures
• Responsible for recording adjustment to the standards set
• Responsible for keeping work areas, including front desk, telephone, back office, and concierge areas neat and clean
• Will communicate any procedural changes that would help facilitate hotel operations
• Responsible for making sure associates adhere to AAA four diamond standards
• Responsible for keeping associates on task and assuring the checklists are completed
• Will be the eyes and ears for management in their absence, reporting any misconduct for management to handle
• All other duties as assigned by department Director and/or Executive Team members

Qualifications

• Education: High School Diploma
• Strong customer/ guest service skills
• Hospitality experience preferred
• Must be able to use a computer
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and Organization
• Ability to learn quickly and accurately

Night Audit Associate

This position reports directly to the Front Office Manager, and is responsible for providing AAA Four-Diamond guest service. Responsibilities include checking guests in and out, making hotel reservations, cash handling, answering phones, and processing nightly paperwork. The Night Audit Associate position requires an individual in possession of a high degree of professionalism as well as strong customer service skills.

The ideal candidate should have a flexible schedule with evening and early morning availability. The position requires the ability to stand, walk, and sit for a period of up to eight hours in addition to occasional reaching, climbing, squatting, kneeling, and bending. Lifting requirements include the ability to lift up to 50 pounds. Previous hotel and customer service experience preferred.

Security Associate

The Security Associate will report directly to the Front Office Manager, and be responsible for providing AAA Four-Diamond guest service. Responsibilities include assisting the Night Auditor with guests check-in’s and outs, assisting with hotel reservations, cash handling, answering phones, and ensuring the safety of the Resort.

This position requires the ability to stand, walk, and sit for a period of up to eight hours in addition to occasional reaching, climbing, squatting, kneeling, bending, and lifting up to 50 pounds. The ideal candidate should have a high degree of professionalism, previous hotel experience and strong customer service skills, as well as a flexible schedule with night, early morning, and weekday availability.

Reservation Associate

We are looking for an individual with excellent communication skills, professional demeanor, and exceptional customer service skills.

Responsibilities include assisting current and prospective guests in the reservation-making process – including being knowledgeable in all areas of the resort and recreation available in the surrounding area. Occasionally, this position will assist the Reservation Manager with group contracts, coordinating group room reservations with group contacts, and working with the Front Office department to assist in reservations and occasional front desk duties. Qualified candidates must be proficient with the computer, detail oriented with the ability to multi-task and should be knowledgeable of the local area.

Our Reservations Associate will answer guest’s questions and describe the rooms, amenities, and rates while assisting the guest in booking their resort reservation. The successful candidate will be able to build strong relationships both with internal and external customers, assist in managing all reservation sales activities to maximize revenue potential for the resort and implement and maintain quality standards for the Reservations Department.

Job Status: Part-time. Mainly night and weekend evening hours.

Salary:  Hourly

Landscape Technician

This position is a full-time year-round role that maintains the maintenance of our resort’s grounds, parking lots and gardens. Qualified candidates must have experience including, but not limited to: hard surface maintenance, mowing, planting, watering, pruning, weeding, pesticide applications, turf irrigation, holiday lighting and décor’, hardscape installation, and snow removal.

To be considered for this role, candidates must have a broad knowledge of grounds, turf, and plant care with at least two years landscape experience or related education. Commercial Pesticide Applicator Category 003.0 Turf & Landscape Certification is a plus or must be obtained within first year of employment.  Candidates must possess a valid driver’s license and be able to operate all grounds machinery. The ability to perform mechanical repairs and maintenance on landscape equipment is highly recommended. The ideal candidate should have the availability to work weekends/holidays throughout the year and be on-call for snow removal during winter months.

Lead Landscape Technician

The Lead Landscape Technician is responsible for the completion and assisting of planning daily landscape maintenance activities throughout the Resort.

RESPONSIBILITIES:

• Perform all assigned tasks in a safe manner
• Operation of light to heavy equipment
• Perform general landscape maintenance including but not limited to mowing, planting, watering, pruning, weeding, mulching, pesticide applications, holiday lighting, hardscape installation, removal of trash, and snow removal
• Ability to lead, assign, and direct Grounds Crew in landscape maintenance functions of the resorts grounds, garden, and equipment
• Availability to work weekends throughout the year

QUALIFICATIONS:

• Ability to work well with team
• Ability to lift 50+ lbs. on a regular basis
• Ability to work in outdoor environments year round
• Ability to kneel, bend, stand, and shovel on a frequent basis
• Valid US driver's License
• Certified Commercial Pesticide Applicator Category 003.0 Turf & Landscape or attain within 1 year of employment
• Experience in operating commercial and light mowing equipment
• Experience in operating and maintaining irrigation systems
• Knowledge of plant characteristics, growth habits, and care
• Plant and weed identification experience a plus
• Ability to perform mechanical repair and maintenance on landscape equipment
• Previous landscape experience preferred 3 years+ or related education
• Plant and weed identification experience a plus

Housekeeping Supervisor - Full Time

We are seeking a friendly, efficient, detail-oriented, and guest focused individual to join our team as a Housekeeping Supervisor. The Housekeeping Supervisor will train and monitor all Room Attendants, assist with morning preparations and end of day duties, inspect clean rooms, monitor the operations of designated areas, answer radio calls, clean and deep clean rooms as needed.

An ideal candidate will uphold our AAA Four Diamond Housekeeping standards, which include delivering a high level of cleanliness within guest rooms in accordance with the expectations of management and have weekend availability. Prior supervisory experience is preferred.  Requirements of this position include, but are not limited to, having the ability to be on his or her feet for up to 8 hours each day, bending, lifting up to 40 pounds, ascending and descending stairs, and kneeling.

Salary:  Hourly

Houseperson - Full Time

As a houseperson, you are responsible for handling trash, making beds, training new associates, collecting, and transporting linens to our in-house laundry facility, and maintaining the cleanliness of an assigned area within the resort. This position requires the associate to be on his or her feet for up to 8 hours each day, and involves bending and lifting up to 50 pounds, ascending and descending stairs, and kneeling. The ideal candidate should be friendly, efficient, detail-oriented, guest focused, able to multi-task, and work independently and with others, within a fast-paced environment. Full-time positions include eligibility for our complete benefits package, as well as resort-wide discounts.

Must have a flexible schedule with day and weekend availability.

Salary:  Hourly

Houseperson - Part Time; Days & Weekends

This position is responsible for handling trash, making beds, training new associates, collecting, and transporting linens to our in-house laundry facility, and maintaining the cleanliness of an assigned area within the Resort. Applicants must be friendly, efficient, detail-oriented, and guest focused individuals.

This position requires the associate to be on his or her feet for up to 8 hours each day, and involves bending and lifting up to 50 pounds, ascending and descending stairs, and kneeling. This is a full-time position, and the ideal candidate should be able to multi-task, and work with others, as well as independently, within a fast-paced environment. Qualified candidates must have a flexible schedule with day and weekend availability.

Salary: Hourly

Houseperson - Part Time, Weekends

This position is responsible for handling trash, making beds, training new associates, collecting, and transporting linens to our in-house laundry facility, and maintaining the cleanliness of an assigned area within the Resort. Applicants must be friendly, efficient, detail-oriented, and guest focused individuals.

This position requires the associate to be on his or her feet for up to 8 hours each day, and involves bending and lifting up to 50 pounds, ascending and descending stairs, and kneeling. This is a full-time position, and the ideal candidate should be able to multi-task, and work with others, as well as independently, within a fast-paced environment. Qualified candidates must have a flexible schedule with weekend availability.

Salary: Hourly

2^nd Shift Laundry Supervisor - Full Time

In addition to overseeing the Laundry Operation, the 2^nd Shift Supervisor is responsible working alongside Laundry Attendants; sorting laundry, loading and emptying washing machines and dryers, folding, ironing, and cleaning the work environment as needed.

The ideal candidate should be able to multi-task, and work with others as well as independently within a fast-paced environment. Candidates should be available to work a flexible schedule including afternoons, nights, and weekends. Requirements of this position include, but are not limited to, having the ability to be on his or her feet for up to 8 hours each day, bending, lifting up to 40 pounds, ascending and descending stairs, and kneeling.

Position includes eligibility for our complete benefits package, as well as resort-wide discounts.

Laundry Attendant 1^st Shift or 2nd Shift

Our 1^st Shift Laundry Attendants are responsible for sorting laundry, loading and emptying washing machines and dryers, folding, ironing, and cleaning the work environment as needed.

The ideal candidate should be able to multi-task and work with others as well as independently within a fast-paced environment. Candidates should be available to work a flexible schedule including mornings, afternoons, and weekends. Requirements of this position include, but are not limited to, having the ability to be on his or her feet for up to 8 hours each day, bending, lifting up to 40 pounds, ascending and descending stairs, and kneeling.

Closet Stocker

The Closet Stocker is responsible for transporting and stocking clean linens from our Laundry department to our housekeeping closets. You will help with simple tasks in our laundry department, and assist with folding, sorting and ironing linens. This position requires the associate to be on his or her feet for up to 8 hours, involves bending and lifting up to 50 pounds, ascending and descending stairs, and kneeling. This is a part-time position, and the ideal candidate should be able to multi-task and work with others, as well as independently, within a fast-paced environment. Qualified candidates must be available to work a varied schedule including days, nights, and weekends.

Night Runner

The Osthoff Resort's Housekeeping standards, which include delivering a high level of cleanliness within guest rooms in accordance to the expectations of management and AAA Four Diamond Standards, are essential functions of this position. The Night Runner position is responsible for cleaning of public areas in the Resort, providing housekeeping assistance to guest suites as requested, and stocking, maintaining, and preparing the housekeeping department for the following day.

The ideal candidate should be able to multi-task, and work with others as well as independently within a fast-paced environment. Candidates should be available to work a schedule including nights and weekends between the hours of 4pm and Midnight. Starting and ending times may vary slightly based on the needs of the business. Requirements of this position include, but are not limited to, having the ability to be on his or her feet for up to 8 hours each day, bending, lifting up to 30 pounds, ascending and descending stairs, and kneeling.

Room Attendant

The Room Attendant position is responsible refreshing rooms with occupied guests as well as preparing rooms for arriving guests.  This position requires the associate to be on his or her feet for 4- 7 hours each day, and involves bending and lifting up to 30 pounds, ascending and descending stairs, and kneeling. The ideal candidate should be able to multi-task and work with others, as well as independently, within a fast-paced environment. Qualified candidates must be available to work day shifts throughout the week.