Careers

Children's Activities Representative

As an Activities Representative, you will work with children, ages 4-10, in the Osthoff Kids Club program, which offers kids a chance to enjoy the surroundings and traditions of a Wisconsin Resort. Responsibilities include: leading children in arts and crafts projects, tye-dying t-shirts, decorating cupcakes, facilitating movie nights, taking them on scavenger hunts, picnics in the park, fishing on the Elkhart Lake dock and more!

Qualified candidates must have experience working with children, have the ability to work independently, be reliable, outgoing, and have a flexible schedule including availability on weekdays, evenings, and Saturdays.

Job Type: Part-time or Seasonal

Nestled on the shores of pristine Elkhart Lake, Aspira Spa at The Osthoff Resort is a place where our guests retreat to for harmony, where the body, mind and spirit will be infused with great peace and new energy, where we take care of the “whole” guest to enhance their lifestyle. Positions include competitive earning potential, exceptional discounts throughout the Resort, monthly Wellness treatment, continued education, a working environment that includes a Relaxation Sanctuary, Spa Cafe, indoor/outdoor whirlpool, sauna and so much more.

Massage Therapist 

Skills & Requirements:

• Must hold a WI Massage Practitioner license
• Minimum 3 years experience providing a multitude of modalities in Massage Therapy
• Must have excellent time management
• Must have great communication ability to talk with guests and recommend home care products, insure guests have been told about all of Aspira Spa offerings and amenities
• Must have excellent listening ability to be able to hear and understand each guests needs
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Cleaning assigned work areas, assist with laundry and always looking out to pick up and/or clean anything you see that you would not want the guest to see
• Professional, polished appearance
• Always striving to learn more by continuing to educate yourself
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Salary: Hourly, plus commission, based on experience, plus gratuities

Licensed Nail Technician

Skills & Requirements:

• Must hold a WI Nail Technician license
• Previous experience preferred, but will train the right candidate
• Must have great communication ability to talk with guests and recommend home care products, ensure guests have been informed about all of Aspira Spa offerings and amenities
• Must have excellent listening ability to be able to hear and understand each guests needs
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Cleaning assigned work areas and always looking out to pick up and/or clean anything you see that you would not want the guest to see
• Professional appearance
• Always striving to learn more by continuing to educate yourself
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Job Status: Part-time with potential for Full-time

Salary: Hourly plus commission based on experience, plus gratuities.

Licensed Hair Designer 

Skills & Requirements:

• Must hold a WI Cosmetologist license
• Minimum 3 years experience providing haircuts for long and short length hair, color that includes highlight, lowlights and balayage
• Must have excellent time management
• Must have great communication ability to talk with guests and recommend home care products, insure guests have been told about all of Aspira Spa offerings and amenities
• Must have excellent listening ability to be able to hear and understand each guests needs
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Cleaning assigned work areas, assist with laundry and always looking out to pick up and/or clean anything you see that you would not want the guest to see
• Professional and Fashionable appearance
• Always striving to learn more by continuing to educate yourself
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Job Status: Full- or Part-time

Salary: Hourly plus commission based on experience, plus gratuities.

Concierge 

Skills & Requirements:

• Must have an exceptional eye for detail and desire to go above and beyond for our guests and team and love to smile
• Must have the ability to make things happen by providing the ultimate Spa Experience from the moment you greet the guests, assist with lockers, show guests all amenities and all that allows for a seamless experience
• Must have excellent communication ability to be able to hear and understand guests and teams needs
• Previous housekeeping experience preferred but not required
• Ability to stand during entire shift when not on a scheduled break
• Must be able to lift, carry, push and pull objects and laundry throughout your shift
• Thoroughly clean spa areas according to protocols and standards
• Re-stock all supplies that include but are not limited to, guest supplies, cleaning supplies, water amenities supplies, locker room supplies, spa common area supplies, etc…
• Replenish all guest amenities throughout the spa area’s
• Keep all public areas throughout spa clean and free of fingerprints
• Report maintenance repairs needed immediately to Spa Manager

Job Status:  Part-time that includes nights, weekends and holidays

Salary:  Hourly plus incentive

Line Cook

Our Line Cooks are responsible for setting up cooking lines, stocking and organizing workstations, preparing food items based on recipes, portion controls, and standard presentations; restocking food items as needed throughout the shifts, and maintaining a smooth flow of service during high-volume service hours. Qualified candidates must have two years of prior line experience working in a fine dining establishment.

A culinary degree and ServSafe certification are preferred, but not required. Strong communication and organizational skills are also strongly desired. Successful candidates should have experience setting up cooking lines, stocking, and organizing workstations, as well as a flexible schedule with daytime, evening, weekend, and holiday availability.

Dishwasher/Steward

The Osthoff Resort is hiring to fill the position of Steward/Dishwasher. Our Stewards are responsible for the maintenance, cleanliness, and sanitation of all dishes, pans, utensils, etc., as well as the entire work area according to resort, local, and state standards during high-volume service hours. Stewards also assist the culinary staff with prep work and plating on occasion.

A Candidate for this position must be able to:

• Lift/carry and push/pull up to 40 pounds
• Be on his/her feet for up to 8 hours each day
• Bend, walk, reach, and kneel as necessary to perform the job duties
• Multi-task
• Work well in a team environment, as well as independently within a fast-paced environment.

This position requires availability on weekdays and weekends.

Job Types: Full-time, Part-time

Server / Bartender

Duties and Responsibilities.

• Promptly greet guests
• Promote the Osthoff Resorts service principle by example; respond to/resolve Guest inquiries, complaints or concerns in a courteous, timely and efficient manner.  Make sure to inform Restaurant Manager/Supervisor/Team Leader of problems.
• Complete Steps of Service for Servers
• Maintains service presentation, sanitation, and organization of work area
  • Set tables according to standards, during, and after service; remove trays of dirty dishes, silverware and glassware to kitchen for cleaning when needed.
• Staying updated on current menu choices, features and menu deviations, 86’ed items.
• Properly preform wine service.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Assist in the checklists at the beginning/end of each shift with the team
  • Including polishing, cleaning, prepping
  • Restocking and replenishment of inventory and supplies.
• Complete proper end of day reports
  • Sales Reports, Financial Reports, Tip Reports
• Assist host/busser as needed
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• All other duties as assigned

Qualifications

• Least 18 years of age
• Strong customer/ guest service skills
• Be 18 years of age with Bartending License/Liquor License
• Be able to communicate and understand the predominant language(s) of our Guests.
• Have working knowledge of beer, wine and liquor and common drink recipes.
• Possess basic math skills and the ability to handle money and operate the POS
• Be able to work in a standing position for long periods of time.
• Must possess a positive attitude as a contributor to a diverse work environment
• Ability to exhibit a cheerful demeanor toward others.
• Ability to take care of the customers’ needs while following company procedures.
• Be able to work in a fast-paced environment, with self-motivation.
• Must be able to have a positive attitude with the willingness to go above and beyond what is expected.  Possess great time management skills, with the ability to think on the spot.
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and Organization
• Ability to learn quickly and accurately.

Job Type: Seasonal with the possibility of being a permanent position.

Front Desk

Duties and Responsibilities

The Front Desk Associate will attend to guest needs whether on the phone or in person while greeting and welcoming guests as they pass through the lobby.

• Will provide prompt friendly and courteous service in all aspects of the job.
• Will be on stage when we are at the front desk or visible to our guest and will act accordingly.
• Will respond to guest’s inquiries, concerns or complaints in a courteous, timely and efficient manner.
• Will remain calm and professional in stressful situations.
• Will review and have a complete understanding of special packages, activities, and events.
• Will have knowledge of special activities in the surrounding area.
• Will be trained on “telephone” responsibilities.
• Will be trained on “reservation” responsibilities.
• Will be trained on “check-in and check-out” responsibilities.
• Will be trained on “concierge” responsibilities.
• Will attend mandatory front office meetings as scheduled.
• Responsible for taking deposits for advance reservations to the standards set.
• Responsible for completing daily checklist to the standards set.
• Responsible for cash handling procedures.
• Responsible for recording adjustment to the standards set.
• Responsible for keeping work areas, including front desk, telephone, back office, and concierge areas neat and clean.
• Will communicate any procedural changes that would help facilitate hotel operations.
• All other duties as assigned by department Director and/or Executive Team members

Qualifications include:

• Education: High School Diploma
• Strong customer/ guest service skills
• Hospitality experience preferred
• Must be able to use a computer
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and Organization
• Ability to learn quickly and accurately.

Job Type: Seasonal with possibility of a permanent position.

Bell Attendant

Duties and Responsibilities

• Greet all guests in the lobby in a warm and professional manner.
• Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures
• Assist guests with their luggage and acknowledge them by name
• Make deliveries to guest rooms as instructed
• Store and retrieve luggage and other objects for guests
• Assist the Front Desk with adhering to AAA 4 Diamonds Resort Standards of excellence.

Qualifications

Bell Attendants should have a pleasant, helpful and happy demeaner.

Qualifications desired:

• Strong customer/ guest service skills
• Must be able to lift, pull, push up to 100lbs.
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and Organization
• Must be able to multi-task
• Able to work holidays, evenings and weekends.
• Stand for up to 8 hours at a time.

Job Type: Seasonal with the possibility of becoming permanent

Lead Landscape Technician

The Lead Landscape Technician will supervise all activities of the Grounds Crew and efficiently direct and implement both daily and project-based duties within the department and around the resort related to the grounds and garden areas. Assist in long term strategies for effective horticulture maintenance, as well as execute strategic plans and daily tasks in a manner that supports the AAA Four Diamond brand expectation.

The Grounds Supervisor is responsible for the coordinating and completion of daily landscape maintenance and property activities throughout the Resort.

Duties and Responsibilities

• Perform and coordinate Grounds Crew of daily general landscape maintenance and project based of the resorts grounds and gardens including but not limited to mowing, planting, watering, pruning, weeding, mulching, pesticide applications, turf irrigation, holiday lighting and décor installation, hardscape installations, removal of trash, and snow removal
• Perform all assigned tasks in safe manner
• Operation of light to heavy equipment
• Ability to perform or diagnose repair on equipment
• Monitor and control budgets of department
• Monitor and coordinate snow removal procedures
• Purchasing of landscape and equipment supplies to perform job functions
• Ability to develop a long-term strategic beautification plan for propert
• Ability to develop a long-term strategic equipment replacement plan
• Perform and coordinate needs for events on property
• Availability to work year-round, weekends, and holidays throughout the year.
• Ability to develop documents, spreadsheets, and emails
• Ability to work well with team environment or independently
• Ability to speak effectively in front of Resort guests, group events, and owners
• Must be able to lift 50 + lbs. on a regular basis
• Must be able to kneel, bend, stand, climb ladders, and shovel on a frequent basis
• Ability to work in an outdoor environment
• Ability to work at various heights
• Knowledge in proper pruning techniques
• Knowledge in proper use of fertilizers, soil amendments, and pest control methods and materials
• All other duties as assigned by department Director and/or Executive Team members

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Maintenance Technician I – 2^nd Shift and Weekends

Job Purpose

The Osthoff Resort is seeking a full-time, experienced Maintenance Technician I to join our Maintenance Department. The Maintenance Technician will be responsible for maintenance of guest rooms and building areas, painting, and repair of the equipment used in daily operations of the Resort.

Duties and Responsibilities

• Responsible for Building maintenance in units and common areas of the resort
• Responsible for swimming pool and Spa maintenance
• Responsible for swimming pool and Spa chemical testing and monitoring per state mandated guidelines
• Perform PM maintenance on equipment as needed
• Perform daily water system testing and monitoring
• Assist grounds crew when needed
• Perform carpet cleaning and carpet equipment maintenance
• Perform Fire system inspection and testing as needed
• HVAC system maintenance and monitoring using Honeywell programing
• Perform minor plumbing and electrical as needed adhering to regulations and guidelines
• Document work completion and parts used in work management system
• Using the computer system to verify room occupancy prior to performing maintenance work
• Report the need for spare parts or attic stock inventory

• All other duties as assigned by department Director and/or Executive Team members
• Education: High School Diploma
• Strong customer/ guest service skills
• Must be able to perform general maintenance activities in units and public areas
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and Organization
• HVAC training or certification or experience troubleshooting and repairing HVAC equipment
• Must have or obtain after 1 year of employment the state required CPO Certificate for swimming pool operations
• Qualified candidates must have strong organizational skills. They must possess the ability to multitask while maintaining a positive and motivated personality. Due to the nature of this position the candidate may be required to work varying hours including some evenings, weekends, and holidays
• Ability to learn quickly and accurately.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour plus $1.00 Shift Premium

Landscape Laborer - Seasonal

Landscape laborer is responsible for assisting Grounds Manager, Director of Maintenance/Grounds and applicable organizational staff related to maintaining the property grounds, beautification of property initiatives, and events to achieve organizational objectives.

Associate must have a broad knowledge of grounds, turf, and plant care with landscape experience or related education.

Duties and Responsibilities

• Strong customer/ guest service skills
• Must be 18 years of age
• Ability to work well with team environment or independently
• Must be able to lift 50 + lbs. on a regular basis
• Must be able to kneel, bend, stand, climb ladders, and shovel on a frequent basis
• Ability to work in an outdoor environment
• Ability to work at various heights
• Ability to operate light mowing equipment and transport vehicles
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and Organization

Job Types: Part-time, Temporary

Pay: $12.00 - $15.00 per hour

Housekeeper

Job purpose is to clean guest rooms.  Room attendants provide stayover service to in house guests and provide checkout service for incoming guests.  Room attendants also clean up behind house areas they worked in during the day.

Duties and Responsibilities:

• Provide stayover service based on what type each guest is assigned
• Per the Housekeeping Training manual; provide checkout service; cleaning the room to ready it for the next guest
• Note anything broken or missing from the unit
• Note anything not able to clean with the products they have available
• Secure lost and found items left by the guest
• Deep clean guest rooms
• Report any equipment not working
• Clean up your cart and closet at the end of your shift
• Returning all items to their proper places
• Assisting coworkers as needed

Qualifications include:

• High School Diploma preferred
• Strong customer/ guest service skills
• Must be able to work independently
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and the organization
• Ability to learn quickly and accurately

Seasonal with possibility of being a permanent position

1st and 2nd Shift Laundry

Job purpose is

To launder all linens used in the Resort.

Duties and Responsibilities:

• Launder linens from the Rooms Division, Food and Beverage and assist with Spa linens
• Sort and pre-spot linens
• Load/unload washers and dryers
• Iron flat lines
• Fold large terry pieces with the towel folder
• Hand fold items that are too large or too small for the automated equipment
• Daily cleanup of the Laundry operation
• Any other duties as directed by the Supervisor

Qualifications include:

• Some High School Education preferred
• Must be over 16 to operate the iron and the towel folder
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and organization
• Ability to learn quickly and accurately

Job Type: Part-time or Seasonal

Night Runner

Duties and Responsibilities

• Duties and responsibilities include but are not limited to:
• Answering radio calls
• Freshening public area bathrooms
• Tasks assigned to help wrap up the day
• Monitoring halls and stairwells; cleaning up spills as needed
• Monitoring and restocking pool towels
• Miscellaneous tasks in closet i.e. remaking rollaways, cleaning up, counting inventory, restocking supplies
• Provide stayover service and checkout service as needed

Qualifications include:

• High School Diploma preferred
• Strong customer/ guest service skills
• Must be able to work independently
• Must be able to multitask
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and the organization
• Ability to learn quickly and accurately
• Hours are around 3pm to Midnight

Job Type: Part-time or Seasonal

Human Resource Coordinator

The Osthoff Resort, a AAA Four Diamond lakeside resort in Elkhart Lake, Wisconsin, is currently seeking a Human Resource Coordinator.  This position contributes to cultivating, demonstrating, and emphasizing the culture of our company and of our resort’s mission and vision.

The Human Resource Coordinator is responsible for the following tasks:

• Support the recruitment/hiring process by tracking, reviewing, and sourcing candidates
• Schedule and conduct onboarding paperwork sessions with new hires
• Represent resort at job fairs and other community events
• Maintain personnel records and files—both in paper and database to ensure all employment requirements are met
• Assist with the coordination of HR Department Functions
• Respond to unemployment requests along with DOL and employment verifications, all while maintaining confidentiality
• Assist in the coordination, organization, monitoring and maintaining of Human Resources projects & processes
• Provide support and advice on employee relations issues and activities, recommending courses of action, conferring with the Human Resources Team on disciplinary courses of actions
• Support other HR department functions as assigned

A minimum of two years prior work experience in human resources, or a combination of HR related education and HR work experience is required.  Previous experience in the hospitality or service related industry is preferred. A degree in Human Resources or relevant field is preferred. This position reports to the Human Resources Manager and together works collaboratively to accomplish the goals of the department and of the overall organization.

Qualified candidates must have excellent attention to detail, strong communication skills, both verbal and written, have a well rounded background in Microsoft Word, Excel and Outlook, and have a positive, outgoing personality. Past experience with HRIS platforms and recruitment are preferred.