Careers

Nestled on the shores of pristine Elkhart Lake, Aspira Spa at The Osthoff Resort is a place where our guests retreat to for harmony, where the body, mind and spirit will be infused with great peace and new energy, where we take care of the “whole” guest to enhance their lifestyle. Positions include competitive earning potential, exceptional discounts throughout the Resort, monthly Wellness treatment, continued education, a working environment that includes a Relaxation Sanctuary, Spa Cafe, indoor/outdoor whirlpool, sauna and so much more.

Massage Therapist 

The Massage Therapist administers professional massage and body treatments to our guests.  You must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings.  You must possess excellent communication skills and be able to learn the products and services necessary to effectively provide wellness solutions to meet the needs of our guests.  Must hold and maintain a current Wisconsin license.

Salary: $800 - $1,600 a week

Licensed Nail Technician

The Nail Technician performs professional nail, hand, and foot treatments. They must possess a thorough knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a neat application of polish. They must possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific nail service offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guests.

Job Status: Part-time with potential for Full-time

Salary: $400 - $800 a week

Cosmetologist

The Cosmetologist performs professional hair services such as cuts, styles, chemical services and therapeutic hair and scalp treatments. They must possess and maintain knowledge of current hairstyles and trends. Cosmetologists perform professional nail, hand, and foot treatments. They must possess a thorough knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a neat application of polish.  Makeup Artistry can also fall within this job description.  They must possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific hair, scalp, and nail service offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guests.

Job Status: Full- or Part-time

Salary: Hourly plus commission based on experience, plus gratuities.

Spa Front Desk

The Spa Front Desk Receptionist is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system, and charging for services performed.

Concierge 

The Concierge is responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for keeping the lounge areas neat, clean, and stocked with all amenities.

Skills & Requirements:

• Must have an exceptional eye for detail and desire to go above and beyond for our guests and team and love to smile
• Must have the ability to make things happen by providing the ultimate Spa Experience from the moment you greet the guests, assist with lockers, show guests all amenities and all that allows for a seamless experience
• Must have excellent communication ability to be able to hear and understand guests and teams needs
• Previous housekeeping experience preferred but not required
• Ability to stand during entire shift when not on a scheduled break
• Must be able to lift, carry, push and pull objects and laundry throughout your shift
• Thoroughly clean spa areas according to protocols and standards
• Re-stock all supplies that include but are not limited to, guest supplies, cleaning supplies, water amenities supplies, locker room supplies, spa common area supplies, etc…
• Replenish all guest amenities throughout the spa area’s
• Keep all public areas throughout spa clean and free of fingerprints
• Report maintenance repairs needed immediately to Spa Manager

Job Status:  Part-time that includes nights, weekends and holidays

Salary:  $14 - $18 per hour

Line Cook

Our Line Cooks are responsible for setting up cooking lines, stocking and organizing workstations, preparing food items based on recipes, portion controls, and standard presentations; restocking food items as needed throughout the shifts, and maintaining a smooth flow of service during high-volume service hours. Qualified candidates must have two years of prior line experience working in a fine dining establishment.

A culinary degree and ServSafe certification are preferred, but not required. Strong communication and organizational skills are also strongly desired. Successful candidates should have experience setting up cooking lines, stocking, and organizing workstations, as well as a flexible schedule with daytime, evening, weekend, and holiday availability.

Job Type: Full-time

Pay: $16.00 - $23.00 per hour

Dishwasher/Steward

The Osthoff Resort is hiring to fill the position of Steward/Dishwasher. Our Stewards are responsible for the maintenance, cleanliness, and sanitation of all dishes, pans, utensils, etc., as well as the entire work area according to resort, local, and state standards during high-volume service hours. Stewards also assist the culinary staff with prep work and plating on occasion.

A Candidate for this position must be able to:

• Lift/carry and push/pull up to 40 pounds
• Be on his/her feet for up to 8 hours each day
• Bend, walk, reach, and kneel as necessary to perform the job duties
• Multi-task
• Work well in a team environment, as well as independently within a fast-paced environment.

This position requires availability on weekdays and weekends.

Job Types: Full-time, Part-time

Server / Bartender

Duties and Responsibilities.

• Promptly greet guests
• Promote the Osthoff Resorts service principle by example; respond to/resolve Guest inquiries, complaints or concerns in a courteous, timely and efficient manner.  Make sure to inform Restaurant Manager/Supervisor/Team Leader of problems.
• Complete Steps of Service for Servers
• Maintains service presentation, sanitation, and organization of work area
  • Set tables according to standards, during, and after service; remove trays of dirty dishes, silverware and glassware to kitchen for cleaning when needed.
• Staying updated on current menu choices, features and menu deviations, 86’ed items.
• Properly preform wine service.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Assist in the checklists at the beginning/end of each shift with the team
  • Including polishing, cleaning, prepping
  • Restocking and replenishment of inventory and supplies.
• Complete proper end of day reports
  • Sales Reports, Financial Reports, Tip Reports
• Assist host/busser as needed
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• All other duties as assigned

Qualifications

• Least 18 years of age
• Strong customer/ guest service skills
• Be 18 years of age with Bartending License/Liquor License
• Be able to communicate and understand the predominant language(s) of our Guests.
• Have working knowledge of beer, wine and liquor and common drink recipes.
• Possess basic math skills and the ability to handle money and operate the POS
• Be able to work in a standing position for long periods of time.
• Must possess a positive attitude as a contributor to a diverse work environment
• Ability to exhibit a cheerful demeanor toward others.
• Ability to take care of the customers’ needs while following company procedures.
• Be able to work in a fast-paced environment, with self-motivation.
• Must be able to have a positive attitude with the willingness to go above and beyond what is expected.  Possess great time management skills, with the ability to think on the spot.
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and Organization
• Ability to learn quickly and accurately.

Job Type: Seasonal with the possibility of being a permanent position.

Maintenance Technician I – 2^nd Shift and Weekends

Job Purpose

The Osthoff Resort is seeking a full-time, experienced Maintenance Technician I to join our Maintenance Department. The Maintenance Technician will be responsible for maintenance of guest rooms and building areas, painting, and repair of the equipment used in daily operations of the Resort.

Duties and Responsibilities

• Responsible for Building maintenance in units and common areas of the resort
• Responsible for swimming pool and Spa maintenance
• Responsible for swimming pool and Spa chemical testing and monitoring per state mandated guidelines
• Perform PM maintenance on equipment as needed
• Perform daily water system testing and monitoring
• Assist grounds crew when needed
• Perform carpet cleaning and carpet equipment maintenance
• Perform Fire system inspection and testing as needed
• HVAC system maintenance and monitoring using Honeywell programing
• Perform minor plumbing and electrical as needed adhering to regulations and guidelines
• Document work completion and parts used in work management system
• Using the computer system to verify room occupancy prior to performing maintenance work
• Report the need for spare parts or attic stock inventory

• All other duties as assigned by department Director and/or Executive Team members
• Education: High School Diploma
• Strong customer/ guest service skills
• Must be able to perform general maintenance activities in units and public areas
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and Organization
• HVAC training or certification or experience troubleshooting and repairing HVAC equipment
• Must have or obtain after 1 year of employment the state required CPO Certificate for swimming pool operations
• Qualified candidates must have strong organizational skills. They must possess the ability to multitask while maintaining a positive and motivated personality. Due to the nature of this position the candidate may be required to work varying hours including some evenings, weekends, and holidays
• Ability to learn quickly and accurately.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour plus $1.00 Shift Premium

Housekeeper

Job purpose is to clean guest rooms.  Room attendants provide stayover service to in house guests and provide checkout service for incoming guests.  Room attendants also clean up behind house areas they worked in during the day.

Duties and Responsibilities:

• Provide stayover service based on what type each guest is assigned
• Per the Housekeeping Training manual; provide checkout service; cleaning the room to ready it for the next guest
• Note anything broken or missing from the unit
• Note anything not able to clean with the products they have available
• Secure lost and found items left by the guest
• Deep clean guest rooms
• Report any equipment not working
• Clean up your cart and closet at the end of your shift
• Returning all items to their proper places
• Assisting coworkers as needed

Qualifications include:

• High School Diploma preferred
• Strong customer/ guest service skills
• Must be able to work independently
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and the organization
• Ability to learn quickly and accurately

Seasonal with possibility of being a permanent position

1st and 2nd Shift Laundry

Job purpose is

To launder all linens used in the Resort.

Duties and Responsibilities:

• Launder linens from the Rooms Division, Food and Beverage and assist with Spa linens
• Sort and pre-spot linens
• Load/unload washers and dryers
• Iron flat lines
• Fold large terry pieces with the towel folder
• Hand fold items that are too large or too small for the automated equipment
• Daily cleanup of the Laundry operation
• Any other duties as directed by the Supervisor

Qualifications include:

• Some High School Education preferred
• Must be over 16 to operate the iron and the towel folder
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and organization
• Ability to learn quickly and accurately

Job Type: Part-time or Seasonal

Night Runner

Duties and Responsibilities

• Duties and responsibilities include but are not limited to:
• Answering radio calls
• Freshening public area bathrooms
• Tasks assigned to help wrap up the day
• Monitoring halls and stairwells; cleaning up spills as needed
• Monitoring and restocking pool towels
• Miscellaneous tasks in closet i.e. remaking rollaways, cleaning up, counting inventory, restocking supplies
• Provide stayover service and checkout service as needed

Qualifications include:

• High School Diploma preferred
• Strong customer/ guest service skills
• Must be able to work independently
• Must be able to multitask
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and the organization
• Ability to learn quickly and accurately
• Hours are around 3pm to Midnight

Job Type: Part-time or Seasonal

Human Resource Generalist/Coordinator

The Osthoff Resort, a AAA Four Diamond lakeside resort in Elkhart Lake, Wisconsin, is currently seeking a Human Resource Coordinator.  This position contributes to cultivating, demonstrating, and emphasizing the culture of our company and of our resort’s mission and vision.

The Human Resource Coordinator is responsible for the following tasks:

• Support the recruitment/hiring process by tracking, reviewing, and sourcing candidates
• Schedule and conduct onboarding paperwork sessions with new hires
• Represent resort at job fairs and other community events
• Maintain personnel records and files—both in paper and database to ensure all employment requirements are met
• Assist with the coordination of HR Department Functions
• Respond to unemployment requests along with DOL and employment verifications, all while maintaining confidentiality
• Assist in the coordination, organization, monitoring and maintaining of Human Resources projects & processes
• Provide support and advice on employee relations issues and activities, recommending courses of action, conferring with the Human Resources Team on disciplinary courses of actions
• Support other HR department functions as assigned

A minimum of two years prior work experience in human resources, or a combination of HR related education and HR work experience is required.  Previous experience in the hospitality or service related industry is preferred. A degree in Human Resources or relevant field is preferred. This position reports to the Human Resources Manager and together works collaboratively to accomplish the goals of the department and of the overall organization.

Qualified candidates must have excellent attention to detail, strong communication skills, both verbal and written, have a well rounded background in Microsoft Word, Excel and Outlook, and have a positive, outgoing personality. Past experience with HRIS platforms and recruitment are preferred.

Job Type: Full-time

Pay: $17.00 - $26.00 per hour