Careers

Nestled on the shores of pristine Elkhart Lake, Aspira Spa at The Osthoff Resort is a place where our guests retreat to for harmony, where the body, mind and spirit will be infused with great peace and new energy, where we take care of the “whole” guest to enhance their lifestyle. Positions include competitive earning potential, exceptional discounts throughout the Resort, monthly Wellness treatment, continued education, a working environment that includes a Relaxation Sanctuary, Spa Cafe, indoor/outdoor whirlpool, sauna and so much more.

Massage Therapist 

Skills & Requirements:

• Must hold a WI Massage Practitioner license
• Minimum 3 years experience providing a multitude of modalities in Massage Therapy
• Must have excellent time management
• Must have great communication ability to talk with guests and recommend home care products, insure guests have been told about all of Aspira Spa offerings and amenities
• Must have excellent listening ability to be able to hear and understand each guests needs
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Cleaning assigned work areas, assist with laundry and always looking out to pick up and/or clean anything you see that you would not want the guest to see
• Professional, polished appearance
• Always striving to learn more by continuing to educate yourself
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Salary: Hourly, plus commission, based on experience, plus gratuities

Esthetician 

Skills & Requirements:

• Must hold a WI Esthetician or Cosmetologist license
• Minimum 3 years experience providing skincare treatments for all skin types, facial waxing,   and makeup.  Preferred but not required (Dermaplane, Body Treatments, Lash & Brow treatments)
• Must have excellent time management
• Must have great communication ability to talk with guests and recommend home care products, insure guests have been told about all of Aspira Spa offerings and amenities
• Must have excellent listening ability to be able to hear and understand each guests needs
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Cleaning assigned work areas, assist with laundry and always looking out to pick up and/or clean anything you see that you would not want the guest to see.
• Professional and Fashionable appearance
• Always striving to learn more by continuing to educate yourself
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Salary: Hourly, plus commission, based on experience, plus gratuities.

Licensed Nail Technician

Skills & Requirements:

• Must hold a WI Nail Technician license
• Previous experience preferred, but will train the right candidate
• Must have great communication ability to talk with guests and recommend home care products, ensure guests have been informed about all of Aspira Spa offerings and amenities
• Must have excellent listening ability to be able to hear and understand each guests needs
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Cleaning assigned work areas and always looking out to pick up and/or clean anything you see that you would not want the guest to see
• Professional appearance
• Always striving to learn more by continuing to educate yourself
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Job Status: Part-time with potential for Full-time

Salary: Hourly plus commission based on experience, plus gratuities.

Licensed Hair Designer 

Skills & Requirements:

• Must hold a WI Cosmetologist license
• Minimum 3 years experience providing haircuts for long and short length hair, color that includes highlight, lowlights and balayage
• Must have excellent time management
• Must have great communication ability to talk with guests and recommend home care products, insure guests have been told about all of Aspira Spa offerings and amenities
• Must have excellent listening ability to be able to hear and understand each guests needs
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Cleaning assigned work areas, assist with laundry and always looking out to pick up and/or clean anything you see that you would not want the guest to see
• Professional and Fashionable appearance
• Always striving to learn more by continuing to educate yourself
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Job Status: Full- or Part-time

Salary: Hourly plus commission based on experience, plus gratuities.

Guest Service Specialist

Skills & Requirements:

• Must be empathetic & Caring.  You never know why a guest needs our services
• Willingness to always go Above & Beyond
• Always Smiling and Welcoming
• Must have great Communication ability to talk with guests, make suggestions, insure guests have been told about all of Aspira Spa offerings and amenities
• Must have excellent Listening ability to be able to hear, understand and anticipate each guests needs
• Must be Detail Oriented to make sure appointments are accurate and be able to “make things happen” in a fast paced environment
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Willingness to clean, help with laundry and always looking out to pick up and/or clean anything you see that you would not want the guest to see
• Professional appearance
• Willingness to become highly knowledgeable of all offerings at the Aspira Spa
• Willingness to fully understand all amenities offered throughout the Osthoff Resort
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Salary: Hourly plus retail commission

Concierge 

Skills & Requirements:

• Must have an exceptional eye for detail and desire to go above and beyond for our guests and team and love to smile
• Must have the ability to make things happen by providing the ultimate Spa Experience from the moment you greet the guests, assist with lockers, show guests all amenities and all that allows for a seamless experience
• Must have excellent communication ability to be able to hear and understand guests and teams needs
• Previous housekeeping experience preferred but not required
• Ability to stand during entire shift when not on a scheduled break
• Must be able to lift, carry, push and pull objects and laundry throughout your shift
• Thoroughly clean spa areas according to protocols and standards
• Re-stock all supplies that include but are not limited to, guest supplies, cleaning supplies, water amenities supplies, locker room supplies, spa common area supplies, etc…
• Replenish all guest amenities throughout the spa area’s
• Keep all public areas throughout spa clean and free of fingerprints
• Report maintenance repairs needed immediately to Spa Manager

Job Status:  Part-time that includes nights, weekends and holidays

Salary:  Hourly plus incentive

Banquet Server

As a Banquet Server, you will deliver a high level of banquet service according to standards of management and AAA Four Diamond standards. Banquet Servers will execute a high caliber of service to clients before, during, and after banquet functions, including preparing and set up of functions, service and bussing of functions, and proper cleaning, sanitation, and return of all equipment after functions are completed. Qualified candidates must have customer service experience and the ability to demonstrate initiative and maintain a professional demeanor.  Banquet service and/or serving experience is recommended.

This position requires the associate to be on his/her feet for up to 8 hours each day.  Additionally, the candidate must stand, walk, bend, reach forward and over the shoulder, kneel, and lift up to 50 pounds and push 100+ pounds.  The ideal candidate should be able to multi-task and work with others, as well as independently, within a fast-paced environment.  Weekday, evening and weekend availability is required.

Line Cook

Our Line Cooks are responsible for setting up cooking lines, stocking and organizing workstations, preparing food items based on recipes, portion controls, and standard presentations; restocking food items as needed throughout the shifts, and maintaining a smooth flow of service during high-volume service hours. Qualified candidates must have two years of prior line experience working in a fine dining establishment.

A culinary degree and ServSafe certification are preferred, but not required. Strong communication and organizational skills are also strongly desired. Successful candidates should have experience setting up cooking lines, stocking, and organizing workstations, as well as a flexible schedule with daytime, evening, weekend, and holiday availability.

Restaurant Server

The Restaurant Server is responsible for ensuring guest satisfaction and providing our guests with an exceptional dining experience.  Qualified applicants will have previous experience working in a fine dining atmosphere, have excellent communication skills, and be able to demonstrate above average guest service etiquette.  This is a part-time position working primarily evening and weekend hours.  Ideal candidates must be at least 18 years of age, and have year-round day, night, and weekend availability.

Busser

The Busser is responsible for maintaining the dining area; clearing and resetting tables and taking dishes to the kitchen area. The restaurant Busser stocks bus stations, cleans glassware, and refills drinks. This person must have good communication skills as well as the ability to stand and walk for a period of up to 8 hours, as well as the ability to push, pull, and lift up to 50 pounds.

Elk Room Lounge Barista

The Osthoff Resort is seeking a customer-oriented individual to join our team as an Elk Room Lounge Barista for our on-site coffee shop. Our Baristas help to provide exceptional Four Diamond service to our guests, while educating and preparing our customers on premium coffee and teas, as well as juices, alcoholic beverages, and light food selections.

Applicants should have an outgoing and friendly personality with prior customer-service experience, and the ability to work independently and efficiently. Qualified candidates must be at least 18 years old and able to obtain a liquor license to serve alcohol.

Prior hospitality or Barista experience is desired, but not required of applicants to this position.

Front Desk Associate

The Front Desk Associate is responsible for providing AAA Four-Diamond guest service. Responsibilities include checking guests in and out, making resort reservations, cash handling, and answering phones. The ideal candidate should have a high degree of professionalism, strong customer service skills as well as a flexible schedule with daytime, evening, and weekend availability. Previous Front Desk Service experience is ideal, but not required. The position requires the ability to stand, walk, and sit for a period of up to eight hours in addition to occasional reaching, climbing, squatting, kneeling, bending, and lifting up to 50 pounds.

Front Desk Supervisor

The Front Desk Supervisor will attend to guest needs whether on the phone or in person while greeting and welcoming guests as they pass through the lobby and make sure that Front Desk Associates do the same.

• Will provide prompt friendly and courteous service in all aspects of the job
• Will be on stage when we are at the front desk or visible to our guest and will act accordingly
• Will respond to guest’s inquiries, concerns or complaints in a courteous, timely and efficient manner
• Will remain calm and professional in stressful situations
• Will review and have a complete understanding of special packages, activities, and events
• Will have knowledge of special activities in the surrounding area
• Will be trained on “telephone” responsibilities
• Will be trained on “reservation” responsibilities
• Will be trained on “check-in and check-out” responsibilities
• Will be trained on “concierge” responsibilities
• Will attend mandatory front office meetings as scheduled
• Responsible for taking deposits for advance reservations to the standards set
• Responsible for completing daily checklist to the standards set
• Responsible for cash handling procedures
• Responsible for recording adjustment to the standards set
• Responsible for keeping work areas, including front desk, telephone, back office, and concierge areas neat and clean
• Will communicate any procedural changes that would help facilitate hotel operations
• Responsible for making sure associates adhere to AAA four diamond standards
• Responsible for keeping associates on task and assuring the checklists are completed
• Will be the eyes and ears for management in their absence, reporting any misconduct for management to handle
• All other duties as assigned by department Director and/or Executive Team members

Qualifications

• Education: High School Diploma
• Strong customer/ guest service skills
• Hospitality experience preferred
• Must be able to use a computer
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and Organization
• Ability to learn quickly and accurately

Night Audit Associate

This position reports directly to the Front Office Manager, and is responsible for providing AAA Four-Diamond guest service. Responsibilities include checking guests in and out, making hotel reservations, cash handling, answering phones, and processing nightly paperwork. The Night Audit Associate position requires an individual in possession of a high degree of professionalism as well as strong customer service skills.

The ideal candidate should have a flexible schedule with evening and early morning availability. The position requires the ability to stand, walk, and sit for a period of up to eight hours in addition to occasional reaching, climbing, squatting, kneeling, and bending. Lifting requirements include the ability to lift up to 50 pounds. Previous hotel and customer service experience preferred.

Security Associate

The Security Associate will report directly to the Front Office Manager, and be responsible for providing AAA Four-Diamond guest service. Responsibilities include assisting the Night Auditor with guests check-in’s and outs, assisting with hotel reservations, cash handling, answering phones, and ensuring the safety of the Resort.

This position requires the ability to stand, walk, and sit for a period of up to eight hours in addition to occasional reaching, climbing, squatting, kneeling, bending, and lifting up to 50 pounds. The ideal candidate should have a high degree of professionalism, previous hotel experience and strong customer service skills, as well as a flexible schedule with night, early morning, and weekday availability.

Reservation Associate

The Osthoff Resort is currently seeking a part-time Reservations Agent. We are looking for an individual with excellent communication skills, professional demeanor, and exceptional customer service skills.

Responsibilities of this position include assisting current guests and prospective guests in the reservation-making process – including being knowledgeable in all areas of the resort and recreation available in the surrounding area. Occasionally, this position will assist the Reservation Manager with group contracts, coordinating group room reservations with group contacts, and working with the Front Office department to assist in reservations and occasional front desk duties. This position will also work very closely with all aspects of the resort. Qualified candidates must be proficient with the computer, detail oriented with the ability to multi-task and should be knowledgeable of the local area.

Our Reservations Agent will answer guest’s questions and describe the rooms, amenities, and rates while assisting the guest in booking their resort reservation. The successful candidate will be able to build strong relationships both with internal and external customers, assist in managing all reservation sales activities to maximize revenue potential for the resort and implement and maintain quality standards for the Reservations Department. The hours for this role may vary from 8am to 9:30pm, including weekends.

Housekeeping Supervisor

We are seeking a friendly, efficient, detail-oriented, and guest focused individual to join our team as a Housekeeping Supervisor. The Housekeeping Supervisor will train and monitor all Room Attendants, assist with morning preparations and end of day duties, inspect clean rooms, monitor the operations of designated areas, answer radio calls, clean and deep clean rooms as needed.

An ideal candidate will uphold our AAA Four Diamond Housekeeping standards, which include delivering a high level of cleanliness within guest rooms in accordance with the expectations of management and have weekend availability. Prior supervisory experience is preferred.  Requirements of this position include, but are not limited to, having the ability to be on his or her feet for up to 8 hours each day, bending, lifting up to 40 pounds, ascending and descending stairs, and kneeling.

Salary:  Hourly

Houseperson 

As a houseperson, you are responsible for handling trash, making beds, training new associates, collecting, and transporting linens to our in-house laundry facility, and maintaining the cleanliness of an assigned area within the resort. This position requires the associate to be on his or her feet for up to 8 hours each day, and involves bending and lifting up to 50 pounds, ascending and descending stairs, and kneeling. The ideal candidate should be friendly, efficient, detail-oriented, guest focused, able to multi-task, and work independently and with others, within a fast-paced environment. Full-time positions include eligibility for our complete benefits package, as well as resort-wide discounts.

Must have a flexible schedule with day and weekend availability.

Salary:  Hourly

2^nd Shift Laundry Supervisor 

In addition to overseeing the Laundry Operation, the 2^nd Shift Supervisor is responsible working alongside Laundry Attendants; sorting laundry, loading and emptying washing machines and dryers, folding, ironing, and cleaning the work environment as needed.

The ideal candidate should be able to multi-task, and work with others as well as independently within a fast-paced environment. Candidates should be available to work a flexible schedule including afternoons, nights, and weekends. Requirements of this position include, but are not limited to, having the ability to be on his or her feet for up to 8 hours each day, bending, lifting up to 40 pounds, ascending and descending stairs, and kneeling.

Position includes eligibility for our complete benefits package, as well as resort-wide discounts.

Laundry Attendant 1^st Shift or 2nd Shift

Our 1^st Shift Laundry Attendants are responsible for sorting laundry, loading and emptying washing machines and dryers, folding, ironing, and cleaning the work environment as needed.

The ideal candidate should be able to multi-task and work with others as well as independently within a fast-paced environment. Candidates should be available to work a flexible schedule including mornings, afternoons, and weekends. Requirements of this position include, but are not limited to, having the ability to be on his or her feet for up to 8 hours each day, bending, lifting up to 40 pounds, ascending and descending stairs, and kneeling.

Closet Stocker

The Closet Stocker is responsible for transporting and stocking clean linens from our Laundry department to our housekeeping closets. You will help with simple tasks in our laundry department, and assist with folding, sorting and ironing linens. This position requires the associate to be on his or her feet for up to 8 hours, involves bending and lifting up to 50 pounds, ascending and descending stairs, and kneeling. This is a part-time position, and the ideal candidate should be able to multi-task and work with others, as well as independently, within a fast-paced environment. Qualified candidates must be available to work a varied schedule including days, nights, and weekends.

Night Runner

The Osthoff Resort's Housekeeping standards, which include delivering a high level of cleanliness within guest rooms in accordance to the expectations of management and AAA Four Diamond Standards, are essential functions of this position. The Night Runner position is responsible for cleaning of public areas in the Resort, providing housekeeping assistance to guest suites as requested, and stocking, maintaining, and preparing the housekeeping department for the following day.

The ideal candidate should be able to multi-task, and work with others as well as independently within a fast-paced environment. Candidates should be available to work a schedule including nights and weekends between the hours of 4pm and Midnight. Starting and ending times may vary slightly based on the needs of the business. Requirements of this position include, but are not limited to, having the ability to be on his or her feet for up to 8 hours each day, bending, lifting up to 30 pounds, ascending and descending stairs, and kneeling.

Room Attendant

The Room Attendant position is responsible refreshing rooms with occupied guests as well as preparing rooms for arriving guests.  This position requires the associate to be on his or her feet for 4- 7 hours each day, and involves bending and lifting up to 30 pounds, ascending and descending stairs, and kneeling. The ideal candidate should be able to multi-task and work with others, as well as independently, within a fast-paced environment. Qualified candidates must be available to work day shifts throughout the week.