Careers

Nestled on the shores of pristine Elkhart Lake, Aspira Spa at The Osthoff Resort is a place where our guests retreat to for harmony, where the body, mind and spirit will be infused with great peace and new energy, where we take care of the “whole” guest to enhance their lifestyle. Positions include competitive earning potential, exceptional discounts throughout the Resort, monthly Wellness treatment, continued education, a working environment that includes a Relaxation Sanctuary, Spa Cafe, indoor/outdoor whirlpool, sauna and so much more.

Massage Therapist 

Skills & Requirements:

• Must hold a WI Massage Practitioner license
• Minimum 3 years experience providing a multitude of modalities in Massage Therapy
• Must have excellent time management
• Must have great communication ability to talk with guests and recommend home care products, insure guests have been told about all of Aspira Spa offerings and amenities
• Must have excellent listening ability to be able to hear and understand each guests needs
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Cleaning assigned work areas, assist with laundry and always looking out to pick up and/or clean anything you see that you would not want the guest to see
• Professional, polished appearance
• Always striving to learn more by continuing to educate yourself
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Salary: Hourly, plus commission, based on experience, plus gratuities

Esthetician 

Skills & Requirements:

• Must hold a WI Esthetician or Cosmetologist license
• Minimum 3 years experience providing skincare treatments for all skin types, facial waxing,   and makeup.  Preferred but not required (Dermaplane, Body Treatments, Lash & Brow treatments)
• Must have excellent time management
• Must have great communication ability to talk with guests and recommend home care products, insure guests have been told about all of Aspira Spa offerings and amenities
• Must have excellent listening ability to be able to hear and understand each guests needs
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Cleaning assigned work areas, assist with laundry and always looking out to pick up and/or clean anything you see that you would not want the guest to see.
• Professional and Fashionable appearance
• Always striving to learn more by continuing to educate yourself
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Salary: Hourly, plus commission, based on experience, plus gratuities.

Licensed Nail Technician

Skills & Requirements:

• Must hold a WI Nail Technician license
• Previous experience preferred, but will train the right candidate
• Must have great communication ability to talk with guests and recommend home care products, ensure guests have been informed about all of Aspira Spa offerings and amenities
• Must have excellent listening ability to be able to hear and understand each guests needs
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Cleaning assigned work areas and always looking out to pick up and/or clean anything you see that you would not want the guest to see
• Professional appearance
• Always striving to learn more by continuing to educate yourself
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Job Status: Part-time with potential for Full-time

Salary: Hourly plus commission based on experience, plus gratuities.

Licensed Hair Designer 

Skills & Requirements:

• Must hold a WI Cosmetologist license
• Minimum 3 years experience providing haircuts for long and short length hair, color that includes highlight, lowlights and balayage
• Must have excellent time management
• Must have great communication ability to talk with guests and recommend home care products, insure guests have been told about all of Aspira Spa offerings and amenities
• Must have excellent listening ability to be able to hear and understand each guests needs
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Cleaning assigned work areas, assist with laundry and always looking out to pick up and/or clean anything you see that you would not want the guest to see
• Professional and Fashionable appearance
• Always striving to learn more by continuing to educate yourself
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Job Status: Full- or Part-time

Salary: Hourly plus commission based on experience, plus gratuities.

Guest Service Specialist

Skills & Requirements:

• Must be empathetic & Caring.  You never know why a guest needs our services
• Willingness to always go Above & Beyond
• Always Smiling and Welcoming
• Must have great Communication ability to talk with guests, make suggestions, insure guests have been told about all of Aspira Spa offerings and amenities
• Must have excellent Listening ability to be able to hear, understand and anticipate each guests needs
• Must be Detail Oriented to make sure appointments are accurate and be able to “make things happen” in a fast paced environment
• Must be a team player-ability and willingness to help and assist your teammates when needed
• Willingness to clean, help with laundry and always looking out to pick up and/or clean anything you see that you would not want the guest to see
• Professional appearance
• Willingness to become highly knowledgeable of all offerings at the Aspira Spa
• Willingness to fully understand all amenities offered throughout the Osthoff Resort
• Must be authorized to work in the United States without requiring sponsorship now or in the future

Salary: Hourly plus retail commission

Concierge 

Skills & Requirements:

• Must have an exceptional eye for detail and desire to go above and beyond for our guests and team and love to smile
• Must have the ability to make things happen by providing the ultimate Spa Experience from the moment you greet the guests, assist with lockers, show guests all amenities and all that allows for a seamless experience
• Must have excellent communication ability to be able to hear and understand guests and teams needs
• Previous housekeeping experience preferred but not required
• Ability to stand during entire shift when not on a scheduled break
• Must be able to lift, carry, push and pull objects and laundry throughout your shift
• Thoroughly clean spa areas according to protocols and standards
• Re-stock all supplies that include but are not limited to, guest supplies, cleaning supplies, water amenities supplies, locker room supplies, spa common area supplies, etc…
• Replenish all guest amenities throughout the spa area’s
• Keep all public areas throughout spa clean and free of fingerprints
• Report maintenance repairs needed immediately to Spa Manager

Job Status:  Part-time that includes nights, weekends and holidays

Salary:  Hourly plus incentive

Banquet Server

As a Banquet Server, you will deliver a high level of banquet service according to standards of management and AAA Four Diamond standards. Banquet Servers will execute a high caliber of service to clients before, during, and after banquet functions, including preparing and set up of functions, service and bussing of functions, and proper cleaning, sanitation, and return of all equipment after functions are completed. Qualified candidates must have customer service experience and the ability to demonstrate initiative and maintain a professional demeanor.  Banquet service and/or serving experience is recommended.

This position requires the associate to be on his/her feet for up to 8 hours each day.  Additionally, the candidate must stand, walk, bend, reach forward and over the shoulder, kneel, and lift up to 50 pounds and push 100+ pounds.  The ideal candidate should be able to multi-task and work with others, as well as independently, within a fast-paced environment.  Weekday, evening and weekend availability is required.

Sous Chef - Banquets

The Osthoff Resort is currently seeking a qualified individual to join our culinary staff as our Banquet Sous Chef. This position reports directly to the Executive Chef, and will be responsible for co-managing the daily culinary operations of the banquet department. This position, along with fellow Banquet Sous Chefs, will supervise and support the kitchen operation and production, mentor kitchen staff, oversee staff scheduling, and have a hands-on involvement with preparation and execution of daily events and catering menu selections, ordering, inventory control, food/labor cost, and kitchen sanitation.

Qualified candidates must have at least five years of experience working within a high volume kitchen, and a current Serve Safe certification. A culinary degree would be preferred, but not required with a comparable work experience.  Candidate must be highly organized, an effective communicator, effective in providing exceptional customer service, a strong leader, and must have a flexible schedule including availability during mornings, afternoons, and evenings, Monday through Sundays.

The Banquet Sous Chef position is a full-time position, which includes eligibility for our complete benefit package, as well as resort-wide usage benefits.

Line Cook

Our Line Cooks are responsible for setting up cooking lines, stocking and organizing workstations, preparing food items based on recipes, portion controls, and standard presentations; restocking food items as needed throughout the shifts, and maintaining a smooth flow of service during high-volume service hours. Qualified candidates must have two years of prior line experience working in a fine dining establishment.

A culinary degree and ServSafe certification are preferred, but not required. Strong communication and organizational skills are also strongly desired. Successful candidates should have experience setting up cooking lines, stocking, and organizing workstations, as well as a flexible schedule with daytime, evening, weekend, and holiday availability.

Elk Room Lounge Barista

The Osthoff Resort is seeking a customer-oriented individual to join our team as an Elk Room Lounge Barista for our on-site coffee shop. Our Baristas help to provide exceptional Four Diamond service to our guests, while educating and preparing our customers on premium coffee and teas, as well as juices, alcoholic beverages, and light food selections.

Applicants should have an outgoing and friendly personality with prior customer-service experience, and the ability to work independently and efficiently. Qualified candidates must be at least 18 years old and able to obtain a liquor license to serve alcohol.

Prior hospitality or Barista experience is desired, but not required of applicants to this position.

Front Desk Associate

The Front Desk Associate is responsible for providing AAA Four-Diamond guest service. Responsibilities include checking guests in and out, making resort reservations, cash handling, and answering phones. The ideal candidate should have a high degree of professionalism, strong customer service skills as well as a flexible schedule with daytime, evening, and weekend availability. Previous Front Desk Service experience is ideal, but not required. The position requires the ability to stand, walk, and sit for a period of up to eight hours in addition to occasional reaching, climbing, squatting, kneeling, bending, and lifting up to 50 pounds.

Reservation Associate

The Osthoff Resort is currently seeking a part-time Reservations Agent. We are looking for an individual with excellent communication skills, professional demeanor, and exceptional customer service skills.

Responsibilities of this position include assisting current guests and prospective guests in the reservation-making process – including being knowledgeable in all areas of the resort and recreation available in the surrounding area. Occasionally, this position will assist the Reservation Manager with group contracts, coordinating group room reservations with group contacts, and working with the Front Office department to assist in reservations and occasional front desk duties. This position will also work very closely with all aspects of the resort. Qualified candidates must be proficient with the computer, detail oriented with the ability to multi-task and should be knowledgeable of the local area.

Our Reservations Agent will answer guest’s questions and describe the rooms, amenities, and rates while assisting the guest in booking their resort reservation. The successful candidate will be able to build strong relationships both with internal and external customers, assist in managing all reservation sales activities to maximize revenue potential for the resort and implement and maintain quality standards for the Reservations Department. The hours for this role may vary from 8am to 9:30pm, including weekends.