Careers

The Osthoff Resort is searching for a Food & Beverage Director.  The Director of Food & Beverage is an Executive Committee position, responsible for coordinating and directing both the operations and the management team of the Food and Beverage division of The Osthoff Resort.  Operations include Banquets, Kitchens, Restaurants, In-Room Dining, Lounges/Bars, Stewarding, and all other Food or Beverage related areas.  This position is responsible for maintaining a profitable Food and Beverage operation, with high quality products and service levels, consistent with our AAA Four Diamond standards.

Duties of this position will include short- and long-term business planning and the management of the Food and Beverage operations, both in the front and back of the house; development and execution of annual budgets; and coordination of food and beverage operations within the overall food and beverage department as well as with other resort departments, ensuring efficient guest service. 

Qualified candidates must have at least 5 years of experience as a senior manager in a variety of food and beverage environments, with proven leadership skills in a multi-outlet organization; with experience creating and implementing cutting edge F&B concepts; and a strong financial understanding of food and beverage operations.  Candidate must be highly organized, an effective communicator, effective in providing exceptional customer service, a strong leader, advocate of change, and must be proficient in Microsoft applications (Excel/Word/Outlook).  Candidate must have a flexible schedule and the ability to work in a high volume fast-paced environment. 

The Director of Food & Beverage position is a full-time position, which includes eligibility for our complete benefit package, as well as resort-wide amenity usage benefits.  

Job Purpose

• Supervise and participate in all front of house duties as required for day-to-day operations of the restaurant.  Train and enforce standards to front of house staff to provide superior guest service. Assist co-workers in offering the best experiences possible to restaurant guests, supporting the AAA Four Diamond brand expectation.  

Duties and Responsibilities

• Train staff to properly use the POS system, service steps, reservations, and all standard operating procedures.
• Enforce policies, service standards and procedures that result in a consistently high level of service and customer satisfaction for the restaurant.
• Create a feeling of teamwork and employee involvement.
• Ensure compliance with all state and federal food and beverage laws and regulations.
• Deliver a high level of guest service according to standards of management and in conjunction with other departments involved.
• Promote The Osthoff Resort’s service principles by example; respond to/ resolve guest or employee inquiries, complaints, or concerns in a courteous, timely and efficient manner.  Make sure to inform the Manager/Supervisor of problems.

• All other duties as assigned.

Qualifications

• Education: High School Diploma
• Be 18 years of age with Bartending License/Liquor License
• Must have 1-year previous restaurant.
• Skilled trainer of service technique and customer satisfaction skills.
• Able to build relationships with guests to encourage word of mouth business.
• Maintain positive can-do attitude, inspires that trait in others.
• Able to make good decisions based on sound data, quickly and under pressure.

• Working Conditions

  Working conditions vary based on business needs.  Work may entail both indoor and outdoor activities, nights, weekends, and holidays, as necessary.  Environment can be fast paced, high energy, and Associate will need to be able to multi-task and prioritize duties during service.  Associate will also be expected to help other Osthoff Associates.

  Certificates, Licenses and or Registrations

  Liquor License and Learn 2 Serve Certificate 

The ideal candidate will:

• Have previous experience in pastry and baking in a restaurant setting
• Have basic knowledge of the fundamentals of cooking
• Have knowledge of operating all kitchen equipment, i.e., stoves, ovens, broilers, slicers, steamers, kettles, etc.
• Be able to work varying schedules to reflect the business needs of the resort.
• Assist with all phases of inventory and understands par levels of daily foods prepared.
• Have knowledge of rotation of all foods prepared
• Ensure quality of desserts and bread items.
• Have sufficient manual dexterity of hand in order to use all kitchen equipment, i.e., knives, spoons, spatulas, tong, slicers, etc.

Note: Other duties as assigned by supervisor or management.

$16.00 - $22.00 per hour

The Osthoff Resort is currently seeking a Line Cook.
Our Line Cooks are responsible for setting up cooking lines, stocking and organizing workstations, preparing food items based on recipes, portion controls, and standard presentations; restocking food items as needed throughout the shifts, and maintaining a smooth flow of service during high-volume service hours.
A culinary degree and ServSafe certification are preferred, but not required. Strong communication and organizational skills are also strongly desired. Positive attitude is a must. Ability to push, pull, lift, or carry up to 50lbs. Ability to work in a fast paced, team environment. Successful candidates should have some experience setting up cooking lines, stocking, and organizing workstations. Willing to teach the right candidate.
All other duties as assigned.

The Busser is responsible for maintaining the dining area, clearing and resetting tables and taking dishes to the kitchen area. The restaurant Busser stocks bus stations, cleans glassware, and refills drinks. This person must have good communication skills as well as the ability to stand and walk for a period of up to 8 hours, as well as the ability to push, pull, and lift up to 50 pounds.

$8.00 - $10.00 per hour

Job Purpose

• Provide timely, excellent beverage service to our guests while fostering a relaxing and fun atmosphere.  Have the willingness to learn about wines, beer, and mixed drinks. Exceptional customer service, and an outgoing/engaging personality are required.  Assist co-workers in offering the best experiences possible to restaurant guests, supporting the AAA Four Diamond brand expectation  

Duties and Responsibilities

• Promptly greet guests.
• Create bonds with locals and regular
  • Learn the names and personally recognize our regulars.
• Complete Steps of Service for Bartenders
• Promote the Osthoff Resorts service principle by example; respond to/resolve Guest inquiries, complaints or concerns in a courteous, timely and efficient manner.  Make sure to inform Restaurant Manager/Supervisor/Team Leader of problems.
• Prepare drinks consistent with the Restaurant’s standard drink recipes.
• Maintain bar in an attractive and functional manner to support efficient drink preparations and promotions of beverages.
• Be knowledgeable about beverages products to assist Guest in choices.
• Maintain cleanliness in all areas of the bar

Qualifications

Associate must be knowledgeable of beverages, wines and making a beverage.  Be able to multi-task as business demands.  Must have an outgoing, fun personality, and professional attitude.

• Strong customer/ guest service skills
• Education: High School Diploma
• Be 18 years of age with Bartending License/Liquor License
• Be able to communicate and understand the predominant language(s) of our Guests.
• Have working knowledge of beer, wine and liquor and common drink recipes.
• Possess basic math skills and the ability to handle money and operate the POS
• Be able to work in a standing position for long periods of time.
• Must possess a positive attitude as a contributor to a diverse work environment
• Ability to exhibit a cheerful demeanor toward others.
• Ability to take care of the customers’ needs while following company procedures.
• Be able to work in a fast-paced environment, with self-motivation.

Working Conditions

Working conditions vary based on business needs.  Work may entail both indoor and outdoor activities, nights, weekends, and holidays, as necessary.  Environment can be fast paced, high energy, and Associate will need to be able to multi-task and prioritizes duties during service.  Associate will also be expected to help other Osthoff Associates.

Certificates, Licenses and or Registrations

Liquor License and Learn 2 Server Certificate